Castlerystore ships to customers within the United States only. We currently do not ship internationally. Our standard delivery area is the contiguous United States, and we do not ship to Alaska, Hawaii, Puerto Rico, or other United States territories.
Order Handling
Orders placed before 2:00 PM Eastern Time, Monday through Friday, are submitted for processing the same business day. Orders placed after 2:00 PM Eastern Time, or on weekends and holidays, begin processing on the next business day. Handling time is generally 1–2 business days.
Delivery Time
Once an order leaves our facility, delivery normally takes 3–5 business days. Delivery estimates are not guarantees and may be affected by carrier volume, weather, holidays, or other conditions outside our control.
Shipping Charges
Standard shipping is free for all orders within the United States. No additional shipping charge is added at checkout.
Carriers
We ship with USPS, UPS, or FedEx. The carrier is chosen based on the destination, package size, and service availability.
Tracking
When your order ships, tracking information is sent to the email address provided at checkout. If you do not receive tracking details, please contact us so we can review the order.
Address Accuracy
Please confirm your shipping address before submitting an order. If you need to correct an address, contact us as soon as possible at info@castlerystore.com. Once an order has shipped, address changes may not be possible.
Contact
Castlerystore
3710 London Lancaster Road, Groveport, OH 43125, United States
Email: info@castlerystore.com
Phone: +1 614-906-2152
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time